Refund policy

At Asma & Sidra, we are committed to ensuring customer satisfaction with every purchase. However, if you receive an item that is damaged, incorrect, or not as expected, we offer a hassle-free return process.

Return Eligibility

Returns are only accepted under the following conditions:

  • The item is damaged upon arrival, the wrong size, or the incorrect article.
  • A return request is made within 5 working days of receiving the order.
  • The item is unused, unwashed, with all tags intact, and in its original packaging.

Note:

  • Color variations due to lighting or device settings will not be considered a valid reason for return.
  • Any excess fabric or embellishments used for photoshoots will not be provided unless explicitly mentioned on the website.

How to Request a Return

To initiate a return, please provide the following details to our customer service team via WhatsApp: +1 737 282 8304 or Email: impressionwearsofficial@gmail.com:

  • Order Number
  • Images of the delivered article with visible issues
  • Tracking details (if applicable)

Asma & Sidra reserves the right to reject compensation or refunds if this information is not provided.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Sale items and promotional purchases.
  • Customized or personalized items.
  • Gift cards and personal care products.
  • Orders refused at the time of delivery.

Refund Policy

  • If a return is approved, refunds will be processed to the original payment method within 10 business days.
  • If an order is canceled before dispatch, a refund will be issued to the original payment method.
  • If the order is already processed or dispatched, it cannot be canceled or refunded.

International Orders & Customs

  • If a parcel is held by customs in the destination country, the customer is responsible for providing the necessary documentation. Asma & Sidra is not liable for non-clearance or refunds in such cases.

For any inquiries or clarification regarding our Return & Refund Policy, feel free to contact us.